FAQ
RETURNS AND EXCHANGES
What is your return policy?
We want you to love your purchase! If you are not completely satisfied, eligible merchandise may be returned within 14 days of receiving your order for store credit or an exchange. All returns must be accompanied by the original receipt or email receipt. All original tags must be attached, and items must be unworn, unaltered, and in their original condition. Store credit or exchanges will be issued only after the merchandise has been returned and inspected.
Do you offer refunds to my original payment method?
We do not offer refunds to the original form of payment. Eligible returns are issued as store credit or an exchange.
How long do I have to return an item?
You have 14 days from the date you receive your merchandise to make a return.
What condition must my item be in to qualify for a return?
All merchandise must be unworn, unaltered, and in its original condition. All original tags must remain attached. Your original receipt must accompany the return.
Are sale items returnable?
No. All sale items are final sale.
Can I return an item without the original receipt?
Our return policy requires the original receipt to accompany all returns.
When will I receive my store credit or exchange?
All returned merchandise must be received and inspected before store credit or an exchange can be issued.
Can I exchange an item for a different size?
Eligible merchandise may be exchanged within the 14-day return window, provided it meets all return requirements.
Can I return an online purchase to your physical boutique?
Please contact us before bringing an online purchase to our store so our team can assist you with the return process.
How do I start a return?
Please contact our team for assistance with your return. We can help guide you through the process and answer any questions regarding eligibility.
SHIPPING & DELIVERY
How long does order processing take?
We work hard to get your orders packed and, on their way, as quickly as possible! Processing times may vary depending on order volume and product availability. Once your order ships, you will receive a shipping confirmation with tracking information.
How much does shipping cost?
Shipping costs are calculated at checkout based on your shipping destination, package size, weight, and available shipping options. Your shipping total will be displayed before you complete your purchase.
Do you offer free shipping?
Any available free-shipping promotions or qualifying offers will be displayed on our website. Otherwise, standard shipping rates will apply at checkout.
What shipping carriers do you use?
We work with trusted shipping carriers, including USPS and UPS, to get your purchases delivered safely and efficiently. Available shipping services may vary depending on your location and order.
Will I receive tracking information?
Absolutely! Once your order has shipped, you will receive an email containing your tracking information. You can use this information to follow your package until it arrives.
What happens if my package is lost or stolen?
If your tracking information indicates that your package has been delivered but you cannot locate it, we recommend checking around your delivery area and contacting your local carrier first. Please also reach out to our team so we can help determine the appropriate next steps.
Can I change my shipping address after placing an order?
If you need to update your shipping address, please contact us as soon as possible. We will do our best to accommodate the request if your order has not already been processed or shipped. Once a package has shipped, we cannot guarantee address changes.
Do you ship internationally?
Our online shipping currently focuses on domestic United States orders.
PRODUCTS & INVENTORY
Are the products shown online available in your physical boutique?
Our online store and physical boutique share a curated selection of merchandise. Inventory availability may vary between locations, and some items may be available online but not in-store, or vice versa. Please contact us if you are looking for something specific!
What should I do if an item is sold out in my size?
Don’t give up just yet! Contact us with the product name, color, and size you’re looking for. Our team will do our best to check availability and see whether we can locate another one for you.
Can you special-order items that are sold out?
We are always happy to check with our vendors to see if an item can be reordered. Special orders depend on brand availability, inventory, and vendor ordering restrictions. While we cannot guarantee availability, we are happy to look into it for you.
Will you restock popular items?
We regularly receive new merchandise and restock select customer favorites whenever availability allows. Some styles are limited releases and may not be restocked. Follow us on social media and subscribe to our emails to stay updated on new arrivals! Our Instagram is @coastalcowgirlsrq and we are on Facebook as Coastal Cowgirl Curator.
Are product colors exactly as pictured?
We do our best to photograph and display our merchandise as accurately as possible. However, colors may appear slightly different depending on your device, screen brightness, and display settings.
How do I know which size to order?
We recommend reviewing the product description and any available sizing information before placing your order. Sizing can vary between brands and styles. If you’re unsure, reach out to our team, and we’ll be happy to help you find the best fit!
Can I contact someone for sizing assistance?
Of course! We know shopping online can make choosing the right size difficult. Our team is happy to assist with sizing questions, fit recommendations, and additional product information whenever possible.
PAYMENTS & CHECKOUT
What payment methods do you accept?
We offer the payment methods available through our secure Shopify checkout. Available payment options will be displayed when you proceed to checkout. Currently we accept Apple Pay, Amex, Mastercard, Visa, Google Pay, Shop Pay and Discover.
Is my payment information secure?
Absolutely! Your security is important to us. Our online store uses Shopify’s secure checkout technology to help protect your personal and payment information. Your payment details are processed securely.
Can I use a gift card online?
If you have a Coastal Cowgirl Curator gift card, please contact us so we can apply your credit to your customer account.
Can I use discount codes with other promotions?
Discount codes are subject to the terms and conditions of each promotion. Some offers may not be combined with other discounts or promotional pricing. Please review the promotion details before completing your purchase.
What happens if my discount code isn’t working?
First, double-check that the code has been entered correctly and that your order meets the promotion requirements. Some codes may have expiration dates, minimum purchase requirements, or product exclusions. If you’re still having trouble, contact our team before completing your purchase, and we’ll be happy to help!
SHOPPING IN-STORE & ONLINE
Where is your physical boutique located?
Come visit us at Coastal Cowgirl Curator, located at 366 St. Armands Circle in Sarasota, Florida!
We love meeting our customers in person and helping you discover your next favorite outfit, accessory, or pair of shoes.
Can I shop online and pick up my order in-store?
Please contact us before placing your order if you are interested in local pickup. We can help determine whether in-store pickup is available for your purchase.
Can I return online purchases in-store?
Please contact our team before bringing an online purchase into our boutique. We can help explain the return process and confirm the appropriate next steps. All returns remain subject to our posted return policy.
Are online prices the same as in-store prices?
Our online and in store inventory is shared so all prices should be the same. Prices and promotions may occasionally vary between our online store and physical boutique. Any applicable pricing and promotions will be displayed at the time of purchase.
Can I purchase something online that I saw in-store?
Absolutely! If you saw something in our boutique and would like to purchase it online, search for the item on our website or contact us for assistance. We’ll do our best to help you locate the product you’re looking for.
CUSTOMER SERVICE
How can I contact Coastal Cowgirl Curator?
We would love to hear from you!
You can reach us through:
Email: coastalcowgirlcurator@gmail.
Phone: 941-556-9057
Facebook: Coastal Cowgirl Curator | Sarasota FL | Facebook
You can also visit us in person at our boutique on 366 St. Armands Circle in Sarasota, Florida.
What are your business hours?
Our current business hours are Monday through Saturday, 10 a.m. to 9 p.m., and Sunday, 11 a.m. to 8 p.m. Our boutique hours may vary depending on the season and special events. Please check our website or contact us directly for our most current business hours before visiting.
How quickly will someone respond to my inquiry?
We do our best to respond to all customer inquiries as quickly as possible during regular business hours. Response times may vary during busy shopping periods, weekends, and holidays.
Can I request help locating a specific product?
Absolutely! Whether you’re searching for a particular brand, style, color, or size, our team is happy to help. Send us a description or photo of what you’re looking for, and we’ll do our best to track it down!